Revision Date: September 17, 2020
For more information or if you have any questions about this Website Privacy Statement (“Website Privacy Statement”), please contact us at [email protected]
Protecting your private information is our priority. This Website Privacy Statement applies to our websites, including www.persosa.com, app.persosa.com, blog.persosa.com, and help.persosa.com (collectively, the “Site”). For the purposes of this Website Privacy Statement, unless otherwise noted, all references to “us”, “our”, or “we” refers to HYVER LABS, LLC and include HYVER, PERSOSA, and any website hosted by PERSOSA. To learn about how we protect your data that we collect or use through our Services, please see our Services Privacy Statement https://www.persosa.com/privacy/services.
Please read this Website Privacy Statement carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our practices, your choice is to not use our Site. By accessing or using this Site, you agree to be bound by the terms and conditions of this Website Privacy Statement and you acknowledge and agree that we will process your information as described in this Website Privacy Statement.
This Website Privacy Statement may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the Website Privacy Statement periodically for updates.
Collection of your Personal Information
Personal information is information about you that is personally identifiable, such as your name, email address, and other information, that is not otherwise publicly available (“Personal Information”).
You may visit our Site and not use our Services. You can browse the Site and “opt-out” from providing us with any Personal Information. Once you agree to provide us with Personal Information, you are no longer anonymous to us.
We collect several types of information from and about users of our Site, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline, and information about your internet connection, the equipment you use to access our Site and usage details. We collect this information directly from you when you provide it to us or automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, geo location, and information collected through cookies. For more information, please see our Cookies Notice available at https://www.persosa.com/privacy/cookies.
We may track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand our customers and to serve personalized content to you. This information may include, but may not be limited to, the URL that you just came from, which URL you go to next, your computer browser information, your IP address, and events performed on the site.
If you send us personal correspondence, such as emails, letters, chat messages, and form submissions, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect and retain such information in a file specific to you. Your information may be stored in a database or within a content management system.
The legal basis or business purpose for collecting and processing this information is our legitimate business interests, namely, monitoring and improving our Site.
Use of your Personal Information
As mentioned above, we collect and use your personal information for our legitimate business purposes, including to operate the Site and serve personalized content across the Site.
We may also use your personally identifiable information to inform you of other products or Services available from us and our affiliates. We may also contact you via surveys to conduct research about your opinion of current Services or of potential new services that may be offered.
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other Personal Information will never be disclosed in ways not otherwise described in this Website Privacy Statement. By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, including your email address, to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your Personal Information that they collect from us. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should neither rely upon nor expect, that your Personal Information or private communications will always remain private.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
As a matter of policy, we do not sell, rent, or share any of your Personal Information, including your email address, to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your Personal Information may be disclosed in the normal scope of business to provide our Site:
Purpose: We may disclose your Personal Information to fulfill the purpose for which you provide it, including sharing data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
Tracking: We may keep track of the websites and pages our users visit within the Site. This data is used to provide the Site, including delivering customized and personalized content, as well as advertising within the Site to customers whose behavior indicates that they are interested in a particular subject area.
Buyers or Successors: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users is among the assets transferred.
Legal Requests: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you, other users, and us from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, username history, and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or report suspected illegal activity.
Other Disclosures: We may also disclose your Personal Information: (1) to enforce agreements; or (2) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Security of your Personal Information
We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. To secure your personal information from unauthorized access, use or disclosure, we use the following: Cloudflare, Stripe, Google, and Auth0. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Children Under Thirteen
We do not knowingly collect personally identifiable information from children under the age of thirteen. Our Site is intended for and directed towards adults. If you are under 13, do not use or provide any information on this Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
Your California Privacy Rights
We do not provide your Personal Information to any third parties for direct marketing purposes as defined in California Civil Code Section § 1798.83. Please contact us at [email protected] for any questions regarding your Personal Information.
If you are a resident of California, you have other rights under the California Consumer Privacy Act (“CCPA”) effective January 1, 2020:
Right of Access: You can access your collected personal information by contacting us at [email protected].
Right to correct, update, or delete: You can correct, update or request deletion of your personal by contacting us at [email protected]. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to complete transactions, continue providing services to you, or comply with applicable law.
Right to Request Disclosure of Information Collected: Please contact us at [email protected] to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
Right to Disclosure of Information Sold and Right to Opt-Out: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at [email protected].
Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CCPA.
When you contact us regarding any of your rights under the CCPA, we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CCPA, please contact us at our toll free telephone number (877) 488-8502 or [email protected].
Your European Economic Area (“EEA”) or Switzerland Rights
If you are based in the EEA or Switzerland you have other rights:
Any personal data that we collect is based upon your consent as detailed in this Website Privacy Statement. You have many choices concerning the collection, use, and sharing of your data, including the ability to:
Delete Data: You may request that we delete your Personal Information. Please note that in some cases we cannot delete your Personal Information except by also deleting your user account.
Change or Correct Data: You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You may request that we do not use your Personal Information, but keep in mind that this will terminate our ability to provide any Service(s) to you.
Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Information.
You may send us an email at [email protected] to request access to, obtain copies of, correct, or delete any Personal Information that you have provided to us. Your email message must include (i) your identifying information (including your IP address, if applicable), (ii) your contact information, and (iii) information about the specific changes, deletions, or other action(s) you are requesting. We require this information so we can determine which information in our control is your Personal Information and complete the actions you requested. We may not accommodate a request to delete or change information if we believe the deletion would violate any law or legal requirement.
Opt-Out & Unsubscribe
We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each such communication or by contacting us.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if access to our products is temporarily suspended for maintenance, we might send you an email or text message. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please do not submit your Personal Information through our Site.
Users may opt-out of receiving any or all communications from us by contacting us here:
Email: [email protected]
We welcome your questions or comments regarding this Website Privacy Statement. If you believe that we have not adhered to this Website Privacy Statement, please contact us at:
HYVER LABS, LLC dba Persosa
3241 E Shea Blvd
Phoenix AZ 85028
Email Address: [email protected]